FAQ

How can I help Detour donate?

• When you make a purchase with Detour, you have the option to name a charity you would like us to donate to.
• 10% of your net purchase total will be donated to the charity of your choice.
• You can choose a charity, organization, specific group or foundation. Just tell us the name and we will find it!
• If we have any trouble finding the charity you named we will contact you for more details.
• You do not have to name a charity at checkout, our give back program is completely optional.
• If you'd like additional information or have questions regarding our give back program, please contact us directly at DetourClothingBrand@gmail.com.

 

What if the item I want is SOLD OUT?

• Please contact us at detourclothingbrand@gmail.com if an item you want is currently sold out. We will let you know if and when we plan to restock the item.

 

How do I know if my item will fit me?

• Please refer to the size chart at the bottom of the home page for garment measurements.

 

How long will it take to receive my order?

• Due to COVID-19, we are experiencing extended shipping delays. Please allow an additional 2 weeks for shipping and processing.
• Under normal circumstances, your order will ship out within 5-7 business days of your purchase date if you chose standard shipping (domestic only).
• Express shipping is available for an additional fee.

 

What do the care symbols mean?

• Machine wash warm
•  Only non-chlorine bleach when needed
• Tumble dry on low **we recommend hang drying to extend the life of your garment**
•  Do not dry clean
• Iron with medium heat **do not iron the decoration or the care label**

 

What is your return policy?

• Unfortunately we do not offer returns or refunds at this time. You can exchange your item(s) for a different item of equal or lesser value or you can choose to receive store credit.
• Please review our full refund and exchange policy at the bottom of the checkout page prior to submitting your order.